FAQs

FRQUENTLY ASKED QUESTIONS

HOW CAN I PLACE AN ORDER?:

• YOU CAN VISIT VISIONPRINTDESIGNS.COM OR EMAIL YOUR FILES TO CONTACT@VISIONPRINTDESIGNS.COM. YOU CAN ALSO STOP INTO ONE OF OUR LOCATIONS OR REACH OUT VIA FACEBOOK AND INSTAGRAM DM.

SHIPMENT INFORMATION:

• UPS GROUND SHIPPING FOR ALL ORDERS – PLEASE ALLOW 1-2 BUSINESS DAYS FOR YOUR ORDER TO PROCESS AND 1-4 DAYS BEFORE DELIVERY. RUSH ORDERS CAN ALSO BE ARRANGED. PLEASE REACH OUT TO US VIA EMAIL AT CONTACT@VISIONPRINTDESIGNS.COM IF YOU HAVE ANY QUESTIONS BEFORE PLACING AN ORDER. YOU CAN ALSO CALL (414) 394-9736

CHANGING SHIPPING ADDRESS:

• SHIPPING ADDRESSES CANNOT BE CHANGED. WE WILL ONLY SHIP TO THE ADDRESS ENTERED WHEN THE ORDER WAS ORIGINALLY PLACED.

HOW CAN I TRACK MY ORDER:

• ONCE YOUR PACKAGE HAS SHIPPED, YOU WILL RECEIVE AN EMAIL WITH A LINK AND CORRESPONDING TRACKING INFORMATION.

WHAT IS THE REFUND POLICY:

- THERE ARE NO REFUNDS ON CUSTOMIZED PRODUCTS. ANY DEFECTIVE ITEM WILL BE REPLACED WITH A NEW ONE. PLEASE MESSAGE US PRIVATELY IF YOU HAVE ANY ISSUES OR CONCERNS.