FAQs
FRQUENTLY ASKED QUESTIONS
HOW CAN I PLACE AN ORDER?
- YOU CAN VISIT VISIONPRINTDESIGNS.COM OR EMAIL YOUR FILES TO CONTACT@VISIONPRINTDESIGNS.COM. YOU CAN ALSO STOP INTO ONE OF OUR LOCATIONS OR REACH OUT VIA FACEBOOK AND INSTAGRAM DM.
SHIPMENT INFORMATION:
- UPS GROUND SHIPPING FOR ALL ORDERS – PLEASE ALLOW 1-2 BUSINESS DAYS FOR YOUR ORDER TO PROCESS AND 1-4 DAYS BEFORE DELIVERY (DEPENDING ON THE SHIPPING SERVICE OPTION YOU CHOOSE AT CHECKOUT.) RUSH ORDERS CAN ALSO BE ARRANGED. PLEASE REACH OUT TO US VIA EMAIL AT CONTACT@VISIONPRINTDESIGNS.COM IF YOU HAVE ANY QUESTIONS BEFORE PLACING AN ORDER. YOU CAN ALSO CALL (414) 394-9736
CHANGING SHIPPING ADDRESS:
- SHIPPING ADDRESSES CANNOT BE CHANGED. WE WILL ONLY SHIP TO THE ADDRESS ENTERED WHEN THE ORDER WAS ORIGINALLY PLACED.
HOW CAN I TRACK MY ORDER:
- ONCE YOUR PACKAGE HAS SHIPPED, YOU WILL RECEIVE AN EMAIL WITH A LINK AND CORRESPONDING TRACKING INFORMATION.
WE SHIP TO ALL 50 STATES SAME DAY OR NEXT DAY AFTER PLACING YOUR ORDER.
WE ALSO SHIP WORLD WIDE.
YOU MAY PICK UP IN-STORE AT ONE OF OUR 2 LOCATIONS ONCE YOUR ORDER IS READY.
WHAT IS THE REFUND POLICY:
- THERE ARE NO REFUNDS ON CUSTOMIZED PRODUCTS. ANY DEFECTIVE ITEM WILL BE REPLACED WITH A NEW ONE. PLEASE MESSAGE US PRIVATELY IF YOU HAVE ANY ISSUES OR CONCERNS.